Policies 

Feline Behaviour Coach Policies
 

Service Offerings:
- Our Feline Behaviour Coach services include personalized training and behaviour modification programs tailored to meet the unique needs of each cat and their owner.
- Training methods are based on positive reinforcement, gentle handling, and understanding feline behaviour.

Appointment Scheduling:
- Clients can schedule appointments for consultations and training sessions by contacting us via phone or email.
- Appointments are subject to availability, and booking is recommended to secure preferred time slots.

Payment Terms:
- Payment for services is due at the time of booking or before the start of the training session.
- We accept payment via PayPal or electronic transfers.
- Invoices will be provided for record-keeping purposes.

Cancellation Policy:
- Please try to make any scheduling changes 48 hours/2 business days before our appointment. 
- A cancellation fee may apply for appointments cancelled without sufficient notice.
- No-shows without prior notification may result in a full charge for the missed appointment.

Refund Policy:
- Refunds will be considered on a case-by-case basis for services that have not been delivered as agreed.
- Refunds will not be provided for completed training sessions or consultations.

Support Duration:
- Support for training and behaviour modification services is provided for two weeks from the date of the initial consultation or training session. Current clients have the option to book 30-minute virtual follow-ups beyond the two weeks as listed under plans.
- Clients are encouraged to reach out within these two weeks for any follow-up questions or concerns related to the support provided.

Privacy and Confidentiality:
- Client information and discussions during training sessions are treated with the utmost confidentiality.
- Personal data is securely stored and only accessed by authorized personnel to provide services.

Code of Conduct:
- Clients are expected to treat FBC, other clients, and animals with respect and kindness.
- Clients are encouraged to actively participate in the training process and follow any instructions from the Feline Behaviour Coach.

Terms and Conditions:
- By engaging our services, clients agree to the terms and conditions outlined in our policies.
- Our policies may be updated periodically, and clients will be informed of any changes.