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Feline Behaviour Coach – Client Terms & Policies

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Our Training Approach – Positive, Humane, and Trust-Building

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As a Certified Cat Behaviour Consultant, I believe in building strong, trust-based relationships between you and your cat. My approach is always grounded in reward-based, positive reinforcement techniques that foster lasting behavioural change and emotional well-being. As part of this commitment, I ask that you avoid punishment-based methods, including:

  • Physical punishment (e.g., hitting, tapping, or using force)

  • Scat Mats or any shock-based devices

  • Scruffing

  • Squirt bottles

These practices can create fear, damage your bond, and hinder your cat’s progress. Instead, we will focus on reinforcing the behaviours you want to see more of—building trust and mutual understanding.

Cancellation & Rescheduling Policy

I understand that life happens. Here’s how I handle schedule changes:

One-Time Grace Policy: Your first last-minute cancellation or no-show is forgiven, with no fee applied. This courtesy applies to both the client and Feline Behaviour Coach.

  • First-time cancellation or reschedule: No fee, regardless of notice

  • More than 48 hours’ notice: No fee; we’re happy to reschedule

  • 24–48 hours’ notice: A 50% cancellation fee applies

  • Less than 24 hours’ notice or no-show: Full session fee applies (after the first occurrence)

Please let me know as soon as possible if you need to adjust your appointment. I’ll always do my best to accommodate you.

Payment Terms & Fees

  • Payment is due at the time of booking or no later than 48 hours before your scheduled session.

  • Accepted methods: PayPal, Stripe (credit card), or bank transfer.

  • You will receive an invoice once payment is received.

  • Late payments may incur an administrative fee.

Payment and Refund Policy

  • Once payment is made, you are committing to the full program.

  • No refunds are provided for used sessions or services rendered.

  • No refunds are given for missed, cancelled, or rescheduled appointments.

  • If rescheduling is necessary, I offer a gift certificate equal to the remaining value. It can be used for a future appointment or transferred to someone else.

Check-Ins – Essential to Your Program

Check-in sessions are a core part of your behaviour program. These:

  • Begin approx. Two weeks after your initial consultation.

  • Continue every two weeks for the duration of your program.

  • Must be used within the program timeline and cannot be carried over.

They are designed to monitor progress, troubleshoot challenges, and adjust your cat’s plan as needed. Consistent participation in these sessions enhances outcomes and ensures the most benefit from your program.

Important Medical Considerations

Some behavioural concerns may have a medical cause. Before beginning a behaviour plan, please consult your veterinarian to rule out any underlying health concerns. If a medical referral is needed, I’ll support you in coordinating care with your vet team.

Code of Conduct

Our sessions are built on respect and collaboration. I reserve the right to end services immediately if aggressive or unprofessional conduct occurs. In such cases, no refund will be issued. I am here to support you and your cat in a positive, productive environment.

Privacy & Confidentiality

Your privacy matters. All information shared with Feline Behaviour Coach—personal or case-related—will remain confidential. Information will only be shared with professionals (e.g., veterinarians) if necessary and with your consent.

Limitation of Liability

Feline Behaviour Coach is not liable for indirect, incidental, or consequential damages arising from services rendered. Our liability is limited to the amount paid for the specific services.

Dispute Resolution

In the rare event of a disagreement, I will first seek to resolve it through respectful communication and mediation. If needed, the matter will proceed to binding arbitration.

Amendments & Updates

FEline Behaviour Coach reserves the right to update or amend these policies at any time. Notice will be provided, and continued participation in services indicates acceptance of the revised terms.

Please note that complimentary 10-minute assessment calls are strictly limited to one per client.

Thank you for choosing Feline Behaviour Coach. I am honoured to support you and your cat’s behavioural wellness, and look forward to working with you.

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